Shopping Cart

Coming soon. The shopping cart functionality is currently not available.

Refund policy

We have a 30-day refund policy, which means you have 30-days after receiving your item to request a refund.

Refunds

To be eligible for a refund, you must have received an item that is defective, damaged, or the item you ordered is incorrect. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at info@earthenhoney.ca. If your refund is accepted,  you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Items sent back to us will not be accepted.

You can always contact us for any refund question at info@earthenhoney.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain types of items cannot be returned, like perishable goods such as honey. Please get in touch with us if you have questions or concerns about your specific item. 

We reserve the rights to decline returns or refunds on sale items or gift cards.